We have 3 SWG2008 devices and we are experiencing problems with the SMS sending and receiving.
Ww tested the sending and receiving functions yesterday and the result was that only 1 out of 3 sent messages are arrived. The msg status of the failed ones is SENT, the succesfully sent message status is DELIVERD.
Something similar happening with the receiving, we sent 4-5 messages from different mobile phones to the number in the system, but only 1 message appeared in the inbox.
We cannot find any log regarding the SMS system, and we stucked with this issue. We tried to upgrade one of our SWG device, but it didnt solved the issue.
Can somebody help us to go deeper in the debugging?
You can enter this in your browser to enable AT logs
make sure replace 172.16.210.1 to your gateway IP address , Then you can check the AT for SMS sending and receiving .
The thing is that we cannot find any logs in the AT commands log section.
Maybe a GUI problem, can we read AT logs from CLI?
In the other hand if we trying to send SMS from the Web interface with the SMS Sender, then its not working. The status of those messages are always SENT, but we ddnt receiving those messages on our mobile phones.
If we are sending sms with the HTTP sender interface (IP:/sendsms?) then the SMS will be delivered to the phone and the status is DELIVERD on the SMS outbox interface.
So, something is definitely broken
Any other suggestion? I can say that ths s happening all of our 3 devices.