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× Questions about A400/800/1200 Analog Interface Card

Internal and incoming calls not working on any SIP phone when a400e connected

1 week 4 days ago #14677 by ssmmdd
Hi there,

When my a400e is connected, no phones will ring when a call comes in, no matter how it comes in, SIP or via the card.

If I take the card out, everything works as normal.

Why is this?
1 week 3 days ago #14680 by hua
Check your call rules please , I think it is config issue .If you can confirm the call come in, You just need to check the configure files.
1 week 3 days ago #14681 by ssmmdd

hua wrote: Check your call rules please , I think it is config issue .If you can confirm the call come in, You just need to check the configure files.


Why would it be a config issue if everything works fine when the card is not plugged into the system?

What can block internal calls?
1 week 2 days ago #14682 by hua
If you want an answer give us remote access to have a look please , you can add my skype upper.hua
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